Last Updated: April 6, 2026
PsychPal is a private AI support platform designed to provide ongoing emotional wellness support, guided reflection, and related wellness tools.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and what choices you have.
By using PsychPal, you agree to this Privacy Policy.
If you do not agree, please do not use the Service.
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above.
PsychPal is operated in Somerset, Manitoba, Canada.
If you have questions about this Privacy Policy or your personal information, you can contact us at:
We collect information you provide directly, information created through your use of PsychPal, and limited technical information needed to operate and improve the Service.
This may include:
Because PsychPal is designed to provide ongoing support, we may collect and process information related to your use of support features, including:
If you purchase a paid subscription, payment processing is handled by Stripe.
PsychPal does not store your full credit card number.
We may collect limited technical and usage information such as:
If you use crisis or emergency-related features, we may collect information needed to provide those features, including trusted contact information and emergency alert details where applicable.
We use your information to operate, protect, and improve PsychPal.
This includes using information to:
Where possible, improvement and analytics work may use aggregated, anonymized, or de-identified information.
PsychPal may collect and process sensitive information related to your emotional wellness and mental health support usage.
This may include:
By using PsychPal, you consent to the collection and processing of this information for the purpose of providing the Service.
PsychPal treats this information with a high level of care and confidentiality.
PsychPal does not sell your mental health or wellness information.
PsychPal does not share your mental health or wellness information with third parties for marketing purposes.
PsychPal uses selected third-party providers to operate parts of the Service.
These providers only receive the information reasonably necessary to perform their services and are expected to protect it appropriately.
These may include providers for:
Examples may include services such as OpenAI, Stripe, Twilio, D-ID, and MongoDB Atlas.
PsychPal is built with privacy and security in mind.
We use safeguards designed to protect your information, including:
PsychPal is designed to align with PHIPA-related privacy and security requirements and stores user data securely in Canada.
However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
We keep information only as long as necessary to provide the Service, meet legal obligations, maintain security, resolve disputes, and enforce agreements.
We retain information while your account is active and while needed to provide the Service.
If you delete your account, we will delete or de-identify your personal information and user-generated content, subject to legal, security, backup, fraud-prevention, and operational requirements.
This may include deletion of:
Deleted information may remain in secure backup systems for a limited time before permanent removal.
Where required by law, compliance obligations, or operational needs, certain records may be retained for up to seven years.
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to:
You may also be able to delete your account through the app settings.
To make a privacy request, contact:
We may need to verify your identity before completing certain requests.
PsychPal is operated from Canada, but some service providers may process information in other countries.
When this happens, we take reasonable steps to ensure appropriate safeguards are in place.
PsychPal is not intended for children under 13 years of age, or under 16 where a higher age applies under local law.
We do not knowingly collect personal information from children below the applicable age.
If we learn that we have collected such information without proper authorization, we will delete it as required.
If you believe a child has provided us with personal information, please contact:
PsychPal does not sell your personal information.
PsychPal does not sell your mental health or wellness information.
PsychPal does not share mental health or wellness information with third parties for their marketing purposes.
PsychPal is not a substitute for professional mental health care, therapy, diagnosis, medical advice, or emergency services.
PsychPal does not provide medical advice, diagnosis, or treatment.
PsychPal’s AI features are not licensed mental health professionals.
If you are in crisis, at immediate risk, or experiencing a medical or mental health emergency, call emergency services or contact a qualified crisis resource right away.
For serious or ongoing mental health concerns, please seek support from a licensed healthcare provider or mental health professional.
If you have questions about this Privacy Policy, your personal information, or your privacy rights, contact us at:
Website:
www.psychpal.ca
PsychPal is built to provide private, ongoing support with strong attention to confidentiality, user control, and secure handling of sensitive information.
Your information is used to provide and improve the Service, protect the platform, and support the features you choose to use.
PsychPal does not sell your mental health or wellness information.